Effective Date: january 1st , 2025
At Urban Academy, we offer digital products and services, including live online classes, recorded sessions, digital tools, and resource access. As our offerings are virtual in nature, the delivery process is designed to be fast, secure, and seamless.
Upon successful payment, you will be redirected to your paid dashboard, where you can create your account using your email and password.
You will receive an automated email and/or WhatsApp confirmation with login instructions, class schedule, and dashboard link within 1–2 hours.
If you face any issue during login, our support team will assist you via phone or email within 24 hours.
All live classes will be conducted via Zoom or equivalent secure platform.
Class recordings, assignments, and bonus materials will be accessible through your student dashboard.
You will receive access to premium tools such as Canva Pro, subdomain + hosting setup, and AI templates during the course timeline.
| Item | Delivery Mode | Timeline |
|---|---|---|
| Live Classes | Online (Zoom) | Weekly (Fri–Sat) |
| Dashboard Access | Online | Instant (Post-payment) |
| Recorded Classes | Online | Uploaded within 24 hrs after each session |
| Free Website + Hosting | Digital Setup | Within 7 working days after course starts |
| Canva Pro Access | Digital License | Shared in Week 1 |
| Bonus Materials | Dashboard/Email | Delivered during course weeks |
| Physical Certificate | Courier | Within 2–3 weeks after course completion |
| Special Gift (Welcome Pack) | Courier | Within 10 working days of registration |
Urban Academy will send a printed certificate to the address you provide after completing the course and submitting your capstone project.
A special welcome gift will be couriered upon registration. Our team will confirm your delivery address via phone or WhatsApp after your payment is verified.
Delivery is available across Bangladesh. For international delivery (if applicable), extra charges may apply.
For delivery-related issues (dashboard, course access, tools, or certificate):
Email: support@urbanacademy.com
Phone: +880 1968-141100
WhatsApp: Message us via the same number for instant help
Please ensure your contact details and delivery address are accurate while registering.
Physical deliveries (gifts/certificates) are dependent on courier timelines and may vary slightly during holidays or national strikes.
Urban Academy is not liable for delays caused by external delivery services.
Thank you for learning with Urban Academy.
We’re committed to delivering a premium experience—both online and offline.