Effective Date: january 1st 2025
Urban Academy is committed to protecting the privacy and personal data of all visitors, learners, and partners who interact with our platform. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable laws of Bangladesh and global data protection standards.
When you visit our website, register for a course, or interact with our services, we may collect the following types of information:
Personal Information: Full name, email address, phone number, billing information, shipping address, educational details.
Technical Data: IP address, browser type, operating system, device type, and usage behavior via cookies and analytics tools.
Course Activity Data: Login activity, assignment submissions, quiz results, and dashboard engagement.
Payment Information: Transaction ID, payment method (Bkash, card, etc.), and confirmation details (Note: We do not store full card or wallet credentials).
We use your information for the following purposes:
To register and enroll you in courses
To manage your access to live and recorded classes
To personalize your learning experience and track your progress
To communicate important course updates, reminders, and offers
To provide certificates, gifts, and post-course support
To analyze website and course performance for improvement
To comply with legal and financial regulations
We do not sell, rent, or trade your personal information to third parties.
However, we may share limited data with:
Service Providers: For delivery of digital tools (e.g., email services, hosting providers, analytics platforms)
Legal Authorities: If required by court order or applicable law
Mentors/Internship Partners: To validate performance and offer job placement or project opportunities
All such sharing is strictly controlled and only done when necessary.
We use cookies and similar technologies to:
Remember your login status
Analyze visitor behavior (Google Analytics, Meta Pixel)
Improve site performance and content personalization
You may disable cookies through your browser settings, though it may limit access to certain features.
We retain your personal data for as long as you are enrolled in a course and for up to 12 months afterward, unless legally required to retain it longer.
After this period, your data is either anonymized or securely deleted from our systems.
You have the right to:
Request access to your data
Update or correct inaccurate information
Request deletion of your data (subject to legal limits)
Opt out of marketing communications at any time
To request these, please email: support@urbanacademy.com
We implement reasonable physical, digital, and administrative safeguards to protect your data, including:
SSL encryption
Restricted admin access
Secure payment gateways
Regular audits and backup procedures
Despite our best efforts, no system is 100% secure, and users should take care while sharing sensitive data online.
Urban Academy reserves the right to update this Privacy Policy as needed to reflect changes in laws, services, or operational practices. We recommend reviewing this page periodically.
Significant changes will be communicated via email or platform notification.
For any questions, clarifications, or concerns regarding this Privacy Policy:
Email: support@urbanacademy.com
Phone: +880 1968-141100
Thank you for trusting Urban Academy. Your privacy is our priority.